Tuesday, May 31, 2011

Ring, ring ????

I`ve now got another problem!....
My internet connection had been cutting in and out all morning and went off completely. I was waiting for a phone call as I had a friend coming to stay for a few days and they were going to let me know about what time they`d be here. So as I hadn`t heard by dinner time, I picked the phone up to try it and and found no dialling tone.

I tried all the phones in the house incase one hadn`t been replaced correctly, but nothing. Looking at the Phone book for a number to ring BT I followed first their instructions to disconnect every phone from the socket and then replace them one by one starting with the main phone socket. Still nothing.

So I rang the number, got the message saying it was expensive to ring from a mobile - great help that, what else could one do if the landline phone wasn`t working! I hung on and then the automated voice said from a mobile ring a different number and gave the number, so I dutifully rang that. But that then repeated almost the same and gave yet another different number to ring if one was ringing from a mobile. I obediently did it.

Again it was answered by a machine and gave options, I pressed 1, then more options, 1 again, and again, and again, in the end it informed me that they were very busy and I was in a queue. I could either remain in the queue (and I thought it was going to say ring back later) but, to give them their due it said one could give them another number including a mobile number to ring me back on, within an hour. So I did that.

They rang fairly quickly, more questions and then they checked the line and found there is a fault on the network. They will get the engineers to work on it and it should be done by 3 working days!. That means Friday. But, to be helpful they could divert my calls to my mobile if I wished. I said yes please and gave them the relevant number.

I`ve just got my Mum to try it, as I`d had no calls, and.... it didn`t divert to my mobile! My home phone gave a couple of feeble dings and stopped and nothing else happened. So, I made another phone call to them, followed all the same automated steps, and fairly quickly a person rang me back, checked all the info they`d got, tried to set up the Call Divert and found that the type of problem with the line is preventing them being able to set it up! She`s going to try a different way in the morning and ring me then. I wait to see!

But, funny enough after the first phone call to them, the Broadband connection has come back and I`ve had a connection all the rest of the day and evening...

2 comments:

Z said...

Oh dear - similar problem a few weeks ago. Hope it is solved soon. Do all essential internet stuff asap, as that may go up and down too! - ours did.

Spring said...

Oh God... it happened last year for me and it took around 2 weeks to get solved... nothing can make me crazier than calling to customer service...wish it is solved very soon...